Text messages: how we ask

Effective October 29, 2026

This page explains how CM Maids LLC ("CM Maids", "we", "us") asks customers if they want to receive text messages from the CM Maids Billing Notifications program, and how we record the answer.

When we ask

Customers book their cleanings with us by phone call or text message at (919) 525-4863, by WhatsApp, or from our website cmmaids.com. When a customer books, our team asks, before any text message is sent:

"Would you like us to text you at this number about your cleanings and invoices? For example, a reminder if an invoice is still unpaid, with a link to view it. It's optional and not required to book. It's about one message per invoice, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our terms and privacy policy are at cmmaids.com/terms and cmmaids.com/privacy."

When you ask us for a quote

When someone asks CM Maids for a cleaning quote (on our website, by calling or texting us, or through our Thumbtack profile) and gives us their mobile number, we may text them back about that request: to answer their questions and set up the estimate or the cleaning. Our first text is a reply to their request and tells them they can reply STOP at any time. We never send marketing messages, and after a STOP we send nothing else.

How we record the answer

The answer is saved on the customer's record in our scheduling system ("Gets text reminders"). If the customer says no, text messages stay off for that customer and we send none. Saying yes is never a condition of booking or buying any service.

On our website

The same notice is shown next to our booking buttons:

"When you book, you can choose to receive appointment and billing text messages from CM Maids at the number you provide. Optional, not required to book. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms · Privacy"

What we send

Replies about a quote request, a reminder when an invoice is still unpaid (about 24 hours after the cleaning, with a link to view it), and replies from our team when the customer texts us. Examples:

"CM Maids: Hi Sarah, this is Tallita from CM Maids. Thanks for your cleaning request! Would Thursday at 9 AM work for a free estimate at your home? Reply STOP to opt out."

"CM Maids: Just a friendly reminder that invoice #CMM-2026-0004 for your cleaning service, totaling $160.00, is still unpaid. When you have a moment, please complete the payment using the invoice link: https://cmmaids.com/invoice/3f9c2a7b0d1e4c5a. If you've already paid, please let me know so I can update our records. Thank you! Reply STOP to opt out."

Stop and help

Reply STOP to any message to stop, or HELP for help. You can also reach us at contact@cmmaids.com or (919) 525-4863. Full program terms: Terms. How we handle your information: Privacy Policy.